Privacy Policy for MyResHub Mobile Application

Last Updated: 01 March 2026

1. Introduction

MyResHub (“the App”) is a mobile application developed to facilitate communication and service interactions between residents and the Joint Management Body (JMB), Management Corporation (MC), property management office, and related stakeholders of stratified residential properties.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when users access or use the MyResHub mobile application.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you register or use the App, we may collect the following information:

• Full name
• Mobile phone number
• Email address
• Property unit number
• Resident or owner identification details
• Login credentials
• Profile information

This information is required to verify your residency and enable access to the App’s services.

2.2 Property-Related Information

To support property management services, the App may collect:

• Property ownership or tenancy information
• Maintenance requests and service records
• Visitor registration information
• Facility booking details
• Payment records and transaction history

2.3 Device and Technical Information

The App may automatically collect certain device information, including:

• Device type and model
• Operating system version
• App version
• Device identifiers
• Internet Protocol (IP) address
• Log data and system activity

This information helps us improve system performance, security, and user experience.

3. How We Use the Information

The information collected may be used for the following purposes:

• User registration and account verification
• Providing access to property management services
• Delivering announcements and notices from the management office
• Processing payments and financial transactions
• Managing maintenance requests and service tickets
• Facilitating visitor registration and facility bookings
• Improving application functionality and system performance
• Providing customer support
• Ensuring security and preventing fraud or misuse

4. Data Sharing and Disclosure

We do not sell or rent users’ personal information.

Information may only be shared under the following circumstances:

4.1 Property Management Entities

Data may be shared with:

• Joint Management Body (JMB)
• Management Corporation (MC)
• Property management office
• Authorized property managers

This enables them to provide property-related services to residents.

4.2 Service Providers

We may engage third-party service providers to support services such as:

• Cloud hosting providers
• Payment gateway providers
• Notification services
• Technical support services

These providers are contractually obligated to protect personal data.

4.3 Legal Requirements

We may disclose information if required by law, regulation, court order, or government authority.

5. Payment Information

If users make payments through the App, transactions may be processed by secure third-party payment gateway providers. The App does not store sensitive payment card information.

6. Data Security

We take reasonable administrative, technical, and physical security measures to protect personal data from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no system can guarantee absolute security over the internet.

7. Data Retention

Personal information will be retained only for as long as necessary to:

• Provide services through the App
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

8. User Rights

Users may have the right to:

• Access their personal information
• Request correction of inaccurate data
• Request deletion of personal data (subject to legal requirements)

Requests may be submitted through the contact details provided below.

9. Children's Privacy

The App is not intended for individuals under the age of 18 without supervision by a parent or guardian. We do not knowingly collect personal data from children.

10. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those external platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our official website.

Users are encouraged to review this policy periodically.

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Company Name: Web Enterprise Business Solutions Sdn Bhd
Address: Suite 109, Block D, Level 1, Kelana Square, Jalan SS 7/26, Kelana Jaya, 47301 Selangor, Malaysia
Email: etms.webenterprise@gmail.com
Phone: 6011-10083742